Safeguarding and Wellbeing

Advice for Parents Advice for Students

If you have any welfare concerns concerning a child or young person’s safety during the school closure period please contact MASH (BCP Multi Agency Safeguarding Hub). 

Dorset Safeguarding brings agencies together in one place (Poole Police Station). It includes staff from Dorset and; the new Bournemouth, Christchurch and Poole Council children’s social care services alongside Dorset Healthcare and Dorset Police. 

You should contact the service :

  • If you are worried a child or young person is at risk of or is being harmed.
  • If you know of a child whose health and development may be significantly impaired without the support of multi-agency provision

CONTACT:  During office hours (Monday to Thursday 8.30-5.15: Friday 8.30-4.45.)

 • Telephone 01202 735046 

• Email: 

• Visit BCP Council Early Help Teams | BCP FID 


The Children’s Social Care Out of Hours service is the emergency response service for any child who is in crisis, needs urgent help or is at serious risk of significant harm.

Hours of operation are 5pm to 9am from Monday to Friday, all day Saturdays and Sundays and all bank holidays.


If you are living in difficult circumstances and you are frightened for your safety and you are not at school, you should do the following:

  • Speak to a trusted adult by calling or email – this maybe a friend, relative or teacher at school
  • Tel: 01202 486536
  • Email:
  • Contact Childline Tel:080 01111   Email:
  • Contact NSPCC Tel: 0808 800 5000   Email:
  • Do not hesitate to call the Police if you are in immediate danger Tel: 999
The Key have created a Safeguarding hub that allows parents to access interactive guidance on setting up parental controls on your child's devices, as well as guidance on TikTok, YouTube and other apps. To access this hub for a Grange School student, please click here.

We recognise that the welfare of the child is paramount and we take our responsibility to safeguard and promote the welfare of the children and young people in our care seriously.

An agreed definition of safeguarding is: "All agencies take all reasonable measures to ensure that the risks of harm to children’s welfare are minimised. Where there are concerns, all agencies take action to address those concerns, working to agreed local policies and procedures in full partnership with other local agencies" – Joint Chief Inspectors’ Report, 2002.

Advice for Parents

We recommend the Family Information Service as an excellent starting point:

Keeping Children Safe in Education

Please find the national Keeping Children Safe in Education paper here. Should you require this leaflet in any other language, please click here.

Our Safeguarding Policy can be found here.

KCSIE - Ukranian

KCSIE - Afghanistan Dari

KCSIE - Afghanistan Pashto

Operation Encompass

Our school is part of Operation Encompass. This is a police and education early intervention safeguarding partnership which supports children and young people who experience Domestic Abuse.

Operation Encompass means that the police will share information about Domestic Abuse incidents with our school PRIOR to the start of the next school day when they have been called to a domestic incident.

Our Key Adults are:

  • Mrs Laura Concar, Deputy Headteacher and Designated Safeguarding Lead
  • Mrs Deborah Hawkins, Head of School
  • Mr Steve Ross, School-based Social Worker, deputy Designated Safeguarding Lead

County Lines

Below is the latest BCP County Lines briefing.

County Lines Briefing

Please click the link below for further assistance to a service offering support to parents of children/young people involved in/suspected to be involved in county lines/criminal exploitation



If you have a concern about a child, particularly if you think s/he may be suffering or at risk of suffering harm, it is your responsibility to share information promptly with the Designated Safeguarding Lead for Child Protection (DSL) or one of the Deputies:

Designated Safeguarding Lead: Mrs Laura Concar (Deputy Headteacher)

Deputy DSLs: Mrs Deborah Hawkins (Head of School), Mr Steve Ross, Mr Nick Weaver, Mrs Kirsty Monteith-Cross, Mr Matt Ware, Mrs Amanda Ellison, Mrs Fiona Ordway, Miss Sadie Miller and Mr Dan Hill.

Safeguarding Governor: Mrs Jenny Erwin

Please phone us on 01202 486536 with any concerns and ask to speak to the Designated Safeguarding Lead, Mrs Laura Concar, about a safeguarding matter. If she is unavailable, you will be directed to one of our Deputy Designated Safeguarding Leads.

If reporting a concern, please provide as much information as possible.

If you have a concern during school holidays or out of school hours, please phone one of the numbers below.

If you have a serious concern because you think a child may be being abused, (physical abuse, emotional abuse, neglect or sexual abuse) you should contact Children’s Services direct on 01202 228866 or if out of office hours, please contact the Out of Hours Service on 01202 657279.

For all emergency situations please call 999 and ask for the police.

Volunteers and Visitors

All volunteers and visitors to our school are introduced to the school’s policies and procedures for Child Protection and Safeguarding. As part of their visit they will be expected to read our summary of our Child Protection procedures.

We use the Disclosure and Barring Service (DBS) to undertake criminal record checks.The School Staffing (England) (Amendment) Regulations 2006 make it mandatory for an enhanced criminal record check to be obtained for all newly appointed school staff. Parents, governors and other volunteers who help regularly in the classroom and with activities associated with the school will require a DBS check because of the frequency of their volunteering activity and the contact they have with children, but others will not.

Allegations against our staff

If there is an allegation of abuse about a member of staff, please contact our Head of School, Mrs Deborah Hawkins, on 01202 486536.

If you wish to contact one of our governors, please send your email to the Clerk at

If you still have an unresolved issue and are concerned about the welfare of a student then please contact the Chair of Trustees at

Useful Links 

BCP Children's Services First Response

MASH Multi Agency Safeguarding Hub

T. 01202 123334 Monday to Thursday: 8.30am to 5.15pm, Friday: 8.30am to 4.45pm or email.

Out of hours
The Children's Social Care Out of Hour's service is the emergency response service for any child who is in crisis, needs urgent help or is at serious risk of significant harm. Hours of operation are 5.00pm to 9.00am from Monday to Friday, all day Saturdays and Sundays and all bank holidays, including Christmas Day and New Year's Day. Their phone number is 01202 738256 or email 

Domestic Abuse
Additional advice on identifying children who are affected by domestic abuse and how they can be helped is available here and here.

National Domestic Violence Helpline: 0808 2000247

Poole Domestic Abuse Outreach: 01202 710777.

Educate against hate - help with radicalisation and extremism, and encouraging resilience in young people.

Criminal exploitation
NSPCC Criminal exploitation - this website contains information on how to spot the signs of criminal exploitation and involvement in gangs and what support is available for children and young people.

Rail/road/water safety
Network Rail safety - raising awareness of safety on the railways.

The RNLI have a lot of information on offer about water safety.
Here you can find out about education resources available regarding road safety.

Harmful sexual abuse
The link to the local procedures is here and the NSPCC is also useful.

Drugs and alcohol
The link to the YADAS service is here.

Anti bullying
The Anti-bullying Alliance provides a lot of advice for parents and young people.

Dorset Police
The Dorset Police website information on child sexual exploitation.

NHS Chat Sexual Health Service

The NHS Chat Sexual Health Service has a new information video here

Safeguarding: Policies and Procedures

We have a Twynham Learning MAT-wide Child Protection policy, which creates a consistency of approach across our schools.

In addition, the following policies are relevant to Safeguarding.

Please visit our policies page to access them.

  • Twynham Learning Child Protection and Safeguarding Policy
  • The Grange School Child Protection Procedures
  • DFE Keeping Children Safe in Education
  • Child Protection Summary
  • Criminal Record (DBS) Checking Policy
  • Code of Conduct for Trustees and Local Governors
  • Whistle Blowing Policy