Coronavirus: Help and Support

This page has been put together for those families who need a little extra help and support at this difficult time, as well as those who might be looking to donate time or resources.

Should you be looking to make donations, The People’s Pantry and The Christchurch Foodbank are both local organisations currently doing an incredible job but are always on the look out for donations of food should you be able to spare it.

If you or a person in your household has possible symptoms or a confirmed case of Covid-19 please follow the government guidelines by clicking the grey box below.

Government Guidance for possible or a confirmed case of Covid-19

Further guidance on Covid-19 for Parents as produced by Public Health England, PHE, and the Department for Education can be found by clicking the grey box below.

Covid-19 Guidance

The Grange School Risk Assessment relating to Covid-19 can be found below.

Covid-19 Risk Assessment

For those seeking help with a specific issue:

My Problem Where to look for support and Advice

I am self-isolating and need food delivered

The BCP Council Helpline - 0300 123 7952

I would like to apply for free school meals

Please fill in the online application at:

I need to contact the foodbank or arrange a delivery

Please start with the BCP Council website.

I am self-isolating and need some medicine delivered

BCP Council do not deliver medication via requests from their helpline (0300 1237952). However, the call handler will support any individual who needs medicine collecting – the information is collated and forwarded directly to the pharmacy to deal with.
I need advice regarding benefits, housing, consumer issues, employment, debt and money advice, family and relationships, legal matters and immigration

Citizen's Advice Bureau Website

BCP Advice Line: 03444 111 4444

Universal Credit Help to Claim Line: 0800 144 8444

I am concerned about a homeless person or I am worried that I may become homeless

Shelter Website

Shelter Helpline: 03445 151400

I have questions about housing, benefits, disability support and self-employment

SAMEE Website

SAMEE Helpline: 01202 424477 / 07967 452558

I feel lonely and just want to talk to someone

PramaLife Website

PramaLife Friendship Line: 01202 022987

I need some help with my mental health




Helpline: 01202 315329

Connection: This is a 24/7 phone helpline for people of all ages in Dorset who are experiencing mental health issues and need support - 0300 1235440

There is also a Local Community Action Page which is currently being built and added to. It features lots of sources of local help and support.

As children return to school, you may have specific concerns about their safety and wellbeing. You may find the Home Office’s new children and young people safeguarding resources helpful, which includes guidance to parents and carers on keeping children safe from abuse and harm.

The Focussing on Wellbeing leaflet can be found here

The Home Office safeguarding resources can be found here

The advice to parents and carers on keeping children safe from abuse and harm can be found here